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Transformación de la apertura de cuentas comerciales en la era de COVID-19
...takes a clear understanding of how – and where – COVID-19 will change the customer journey. Look at these changes in terms of volume, customer need, and impact. Then, align...
5 Tendencias que impulsan la transformación digital en 2020
...the need to transform digitally—and they’re improving both the employee and customer experience in the process. Here are 5 trends influencing digital transformation in 2020. 1. Nonstop data collection Data...
La evolución de las tecnologías de automatización de los procesos empresariales
...to work together seamlessly. Another factor responsible for the rise of digital process automation is the increased focus that organizations placed on the customer journey. As customer expectations increased, it...
Las 6 principales plataformas de software BPM para la empresa
...bottlenecks and using automation allows employees to do more with less. Better customer experiences. Automation makes it easy to offer customers more personalized experiences and superior customer service, which improves...
Por qué las organizaciones sufren por la falta de visibilidad del proceso
...instance, “do a better job managing customer service calls” is an elusive objective. By creating concrete goals tied to specific metrics like “reach an average of 3 minutes per customer...
Cómo iniciar la transformación digital en 3 pasos
...you’re a customer support manager. If one customer support process involves 10 employees who earn $50K/year, the total cost of that process is $500K/year. If your team performs 250K tasks...
4 pilares de las tecnologías de transformación digital
...cooperative mindset. What are the four most important drivers of customer-focused digital transformation technologies? Digital transformation technologies are ecosystem-driven to enable collaboration Consumers now prioritize convenience, and they shrewdly search...
4 pasos de la hiperautomatización
...humans from repetitive tasks, allowing them to focus on more valuable tasks for the organization. Together, automation and human involvement help organizations provide superior customer experiences while increasing efficiency, reducing...
5 Principales tendencias en el procesamiento inteligente de datos en 2021
...results. Subsequently entering their feedback back into the system will further increase the accuracy of this software.” 2) Need for digitization and improving customer satisfaction are important reasons for purchasing...
Las ventajas de ofrecer una apertura de cuentas omnicanal para su banco
...de ofrecer la apertura de cuentas omnicanal para su banco. Mayor comodidad para el cliente La apertura de cuentas omnicanal es una gran ventaja para la comodidad del cliente. Ahora los clientes pueden abrir una cuenta en su banco sin...
Guía para la transformación empresarial en 2023
...for, business process transformation can help improve customer experience and increase efficiency. Some background Business process transformation is changing, improving, and optimizing your business processes. It’s essential to understand the...
Cómo implantar la automatización de procesos y la IA: mejores prácticas y dificultades que hay que evitar
...predict flight costs 300 days from now and are now available in sales, accounting, and marketing. Examples of AI ideas are wide-ranging: Answer complex customer questions Draft social media captions...
Justificación empresarial de los servicios gestionados
...Support Engineer, Customer Success Manager, or Technical Account manager to ensure coverage, continuity, with continuous communications, onboarding and training on new releases. Quarterly business reviews are typical to evaluate metrics...
20 mejores herramientas de análisis de procesos revisadas en 2024
...Scalability: As your business grows, your process analysis needs might evolve. The software should be scalable to accommodate this growth and adapt to changing requirements. Vendor support: Reliable customer service...
Glosario BPM: Términos y definiciones clave en la gestión de procesos empresariales
...and enhanced customer satisfaction. BPMS typically includes features such as process modeling, workflow management, business rules management, and analytics. By leveraging BPMS, organizations can streamline their business processes, foster better...
¿Qué es la reingeniería de procesos de negocio?
...Business process reengineering is a chance for strategists to analyze many business areas such as customer experience and supply chains, etc. This can significantly enhance customer satisfaction by meeting their...
Automatización empresarial: qué, por qué y cómo en 2024
...routine activities. Enriched customer service. Enterprise automation can help improve the customer service by improving response times, increasing consistency and accuracy in service delivery. Improved productivity and work effectiveness. When...
Automatización en la gestión de inventarios
...stock counts or processing purchase orders, automation can save countless hours. Frequent Errors: If mistakes during restocking or order fulfillment are causing financial losses or customer dissatisfaction, automation can bring...
Usar la automatización inteligente para aumentar la eficiencia de su banco
...alcanzar la próxima ola de productividad, ahorro de costes y mejora de la experiencia del cliente. En este artículo, describiremos las principales formas en que los bancos están mejorando la eficiencia utilizando la automatización inteligente. ¿Qué...
Las fuerzas motrices detrás de la transformación digital
...leads people to assume that tech is the biggest driver of digital transformation, but a survey by Deloitte revealed that strategy, not technology helps create digitally transformed companies. Customer Expectations...